Frequently Asked Questions (FAQ)

1. What is dedicated internet?

Dedicated internet is an internet service that offers a private and exclusive connection for customer or company. Unlike shared internet services, dedicated internet ensures consistent bandwidth that is not shared with other users.

2. What if you experience issues with your dedicated internet connection?

We provide 24/7 customer support to address any issues you may encounter. You can contact our support team via phone, email, or chat for immediate assistance.

3. What services does Varnion offer?

Varnion provides dedicated internet, managed services, data centers, and cloud-based applications. The cloud-based applications include smart bandwidth management with MEGALOS, the intelligent task assignment system KEPONET, and the interactive TV content management system VLEPO. There is also Fiber to the Room (FTTR) technology to boost internet speed directly to each hotel room.

4. What is Fiber to the Room (FTTR) service?

Fiber to the Room is a technology that provides up to 60 times faster internet in hotel rooms. FTTR allows each room to have internet speeds of up to 25 Gbps.

5. Why does your speed test does not match with the service you subscribed to?

Various factors can affect speed test results. To get an accurate speed test result, please perform the speed test during low traffic times and use a cable directly connected to the Varnion router. If you continue to experience issues, please contact our support team.

6. Does your dedicated service come with an SLA?

Yes. You will receive an SLA with a percentage according to the package you have chosen.